While working with a client yesterday on QuickBooks Mac 2011, I noticed that when she goes to pay multiple bills from one vendor, if there is a credit to use, QB does not ask her which bills to apply the credit to. It would just pick one bill at random and deduct the amount of the credit. After speaking with Intuit Technical support, we found that this is what the program was designed to do and there is no way to stop it from doing that.
The good news is that we a have a little work-around. I instructed my client to go into Pay Bills and only check off the credit and the 1 bill that she wants to use that credit against. Create that check and then go back into Pay Bills and check off the rest of the bills and create another check for those.
By doing this, you can be sure that QB takes the credit off the correct bill. The only downside is that you have to send your vendor 2 checks.
If/when Intuit makes a change to this, we will be sure to let you know. As always, if you have any questions or need any help, feel free to contact us.
Happy Saint Patrick’s Day!